Delivery Timing & Charges
At JEEVA NATURAL we are proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy, decide where you’d like them sent and we’ll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible.
Your package can be delivered to wherever is most convenient to you – so don’t forget to decide whether you’d like your items delivered to your home or work address.
All deliveries will be made within the following guidelines:
The UK delivery charges are as follows:
– STANDARD 2nd Class2-3 day service: £3.50
– 1-2 Day Tracked Service: £4.50
– Guaranteed Next Day Service*: £6.00
The International delivery charges are as follows:
– Europe (7-10 days): £10.00
– Rest of the World (7-14 days): £12.50
*Assured if ordered before 1pm, otherwise order follows onto next day. Orders placed on Friday before 1pm will be delivered Monday Deliveries are made Monday to Friday up until 6pm. Orders placed on Saturday, Sunday and after 1pm on a Friday will be processed on the Monday (excluding Bank Holidays). Standard deliveries are made by Royal Mail and may require collection from your nearest post office if unable to deliver.
Every effort is made to adhere to the above delivery times, however these are guidelines only and are not guaranteed by Royal Mail or the courier company.
Please note that for security reasons overseas orders and orders of a large value may be subjected to additional bank security checks and the dispatch of orders may therefore be delayed
Payment Options
Once you’ve browsed our online store and decided which items you want to buy, you can choose from a range of credit and debit card payment options to suit you.
We accept Visa, Visa Debit, Mastercard and Maestro.
Refunds and Exchange
We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us.
RETURN ADDRESS IS:
JEEVA NATURAL LTD, 11 Saxon Way Trading Estate, Harmondsworth, Middlesex UB7 0LW, UK
Any returns should be done within 15 days from the date of the sale, by contacting our customer service team on the below email address
info@jeevauk.com
Refunds
We aim to process refunds within 5 working days. The length of time it takes for the funds to appear in your account will depend on your payment provider.
If you have any questions, please contact us.
Faulty/Damaged Goods
We’re sorry that one of our products has become faulty or you are unhappy with the quality and we’d like to help you resolve the problem as quickly as possible.
Please return the item either to our QPR Superstore or by post. We will look into your query as soon as possible.
If returning by post please note your reason on the returns form.
This returns policy does not affect your statutory rights.
Stock Availability
We make every effort to ensure that all items shown on our online store are available but occasionally items will be temporarily out of stock or have sold out earlier than planned. All items on the online store is subject to availability.
Please send your items back to the following address:
Please note that the postage is the responsibility of the customer.
Deliveries are made Monday to Friday. Standard deliveries are made by Royal Mail and may require collection from your nearest post office if unable to deliver. Orders placed on Saturday or Sunday will be processed on the Monday (excluding Bank Holidays).